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Once an installation is completed and verified through an acceptance test, the service desk becomes your primary point of contact. Customers have access to several tools that ensure that lines of communication with the service desk are always open. The features include an instant chat function, remote control and extensive documentation at the user and administrator level, plus FAQ's and "how to" documents. Our Case Log system will identify e-mails sent to support@adonis.no and assign them individual case ID numbers to be used in all communications regarding the matter.

Our service desk will handle all standard inquiries from customers such as support issues, change requests and requests for training and consultancy etc. The service team has three primary daily tasks. The first is answering user questions related to the standard functionality and basic configuration of the system. The second is documenting suspected bugs and system faults reported by users. And the third task consists of following up on change requests and other issues raised by users, for example the need for additional functionality, new interfaces or new reports. They work in close cooperation with our development team in preparing new and improved user self-help documentation.