YOU ARE NEVER LEFT ALONE

At Your Service 24/7

Smiling lady in phone cut

As a valued user of any Adonis system, our professional service organization are ready to assist you at any time.

Our dedicated support team are available at all times to receive mails, telephone calls and chat requets. Equipped with a professional ticketing system to pick up user question or issue, and the best screen sharing tools, the uttemost efforts will be made to help users from any region of the world. Customers are granted acccess to all reported issues through the interactive customer portal.  Change Requets are logged and categorized as they come in, and will be further prepared for our roadmaps through our Change Request Board.

«... a Support Desk knowing that time is money...»

We know that for our customers time are moner. Working for many years e.g. as a payroll provider, we are very well aquainted with the need to face strict deadlines, from management, authorities and employees. This experience is built into our whole support organization. For Adonis Support it is a small step to escalate an issue to 2nd line, or if necessary, to 3rd line support.

Based upon their needs, a customer can choose the service level which fits best their business and employees.

 

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